![]() ![]() So why does it not automatically map in Outlook (I'm trying in Outlook 2016 for Mac) and how can I get it to? There are quite a few users that will be using a number of shared mailboxes, I don't want to have to go around and manually add the mailboxes for each one. I can also manually add the mailbox to Outlook by going the File -> Open -> Other User's Mailbox way. It can't be a permissions problem because if I access the OWA I can access the mailboxes using the given steps. The shared mailbox is automatically available in the Folder pane in Outlook. ![]() Now, according to this Office 365 article, Enter the name of the shared mailbox, and then click on it to select it. Thank you for using Apple Support Communities. Another thing you can do is to create a test user account and then try to add the shared Exchange mailbox to the Mail app and see if the issue persists. I've added users, I've added shared mailboxes, I've granted permissions to users on those shared mailboxes. Click on Delegates tab and then click on the + button under Open these additional Mailboxes: eld. If Mail on your Mac keeps asking for your password. I've set up users, the DNS records are all in place for all the Office 365 services, everything seems great. I'm trialling Office 365 Business Premium for the company I work for and I've managed to get through everything so far without a hitch. I've seen loads of questions and answers from people wanting to switch auto-mapping off from shared mailboxes but I seem to have exactly the opposite problem.
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